Job Title: Technical Support Engineer with JavaScript Experience

Duration: 12 Months with full possibility of conversion into FTE 

Work Location: Orlando, FL

This is a 3rd shift position. First 3months will be Mon to Fri 8am to 5pm EST for training purposes, after 3 months shift will be Mon to Fri 4am to 1pm EST.

There is shift differential for 3rd shift 20%

Education:

Bachelor's Degree in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment

What are the top skill sets needed to be successful in this role?

• Java, JavaScript

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

• Strong personal commitment to quality and customer service

Skills: To be successful in this role, we need someone who has:

• Highly experienced in their ability to troubleshoot difficult technical issues with ease Strong object-oriented programming skills in Java/JavaScript

• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

• Working knowledge of the components in a web applications stack

• Experience with relational databases such as MySQL

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

• Strong personal commitment to quality and customer service

• Ability to work with high-value customer administrators and developers

• Understanding of basic networking and system administration.

• We value a work-life balance while also collaborating through consistent presence in the office
Nice to Haves:

• Working knowledge of ServiceNow Platform Fundamental understanding of Linux and/or UNIX knowledge

• A fundamental understanding of IT service management and the ITIL business process Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems Understanding of remote administration via SSH, SNMP, WMI, Powershell.

• Strong Familiarity with Eclipse IDE

• A fundamental understanding of ITSM, ITIL, and/or CMDB Strong Experience with relational databases (e.g. MySQL, Oracle)

- provided by Dice