|Date Posted||May 14, 2020|
For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.
NWN is looking for a Developer to join our team. This is a full time position with full benefits.
The Systems Analyst position is responsible for technical design, development, implementation, maintenance, and support of NWN business solutions on the ServiceNow platform. In this role you will maintain, support and enhance enterprise business solutions as well as design and implement new solutions. Your role is to leverage the ServiceNow platform and features to better enable users in their business functions.
The position requires experience as a developer, and effective collaboration with technical and business teams. You will work with internal teams, and at times implementation partners, to maintain existing system solutions and to design and implement new solutions, ensuring project deliverables are achieved.
Experience in developing enterprise business solutions and problem-solving skills are critical to successful performance in this role.
Scope of Role Responsibilities
- Serve as a technical expert for ServiceNow platform development and portal
- Assist in defining the service management strategy for the enterprise
- Maintain production system reliability through utilization of Change Management process
- Accountable for technical solutions proposed/implemented and changes pushed to the production environment
- Translate business requirements into technical requirements and solutions, documenting technical designs appropriate for the solution
- Development effort includes (but not limited to) enhancements, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, customized portal web pages, 3rd party software integrations, bi-directional API-based solutions, etc.
- Communicate status, challenges, and progress with team